Tuesday, October 18, 2005

Students evaluate performance of Campus Cafe

There is a mixed reaction to the running of canteen by institute staff that was previously outsourced canteen known as Nandhinee. Most of the comments/complaints were oral. So I decided to conduct a brief survey. I would like to present the outcome of this survey to you. I have found that all the respondents (100.00%) have stated clearly in their feedback that the performance of Campus Café is not up to the mark.

After compiling the feedbacks, I have interpreted the feedback in the following way.* When the comments of respondents are categorized on the basis of quality, quantity, service and hygiene, it can be noticed that except for quality, Campus Café even fails to open account for other criterions. There are some respondents (9%) who have said that they are satisfied with quality, where they mean the taste of the items served is good. But then there are 74% who report that the quality is bad. 17% respondents have not commented about quality of the items served in the café.

Not all respondents have mentioned their opinion about all the criterions. Their opinion is counted as neutral. Perhaps if they were asked categorically to evaluate the café on these criterions, we would have had smaller percentage under Neutral.

There are more respondents who have not commented upon the service provided in the café. It is understandable as the café works on the self service by the customers.

One thing worth mentioning here is that many of the respondents have strongly appreciated the special tea served in the Campus Café. Also there are comments which say that the rates of items are less as compared to outsourced canteen. But the question is at what cost this low prices can be set?

It is a fact that the largest number of customers for the Campus Café is student community and, surprisingly, their representation on the Canteen Committee has been nil. It is a point that need to be noted by the authorities and should include a student member in the committee as it is done in practically every committee related to facilities in the campus.

Consolidated Results:

Parameter (Percentage of total respondents)

Quality (9,74,17)
Variety (0,74,26)
Service (0,65,35)
Hygiene (0,78,22)
Overall (0,100,0)

* As the feedback was invited, technically, it is not a survey that is based on usual random sampling. The percentages presented above are based on the interpretation of the comments/observations willingly given by students on a particular criterion.

I hope the Canteen Committee will take enough corrective actions to ensure better functioning of the Campus Cafe.

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